Solutions · Analytics and monitoring

Who wanted to buy
and where you lost them

Web analytics sees traffic but not what people wrote in chat. Chat sees messages but not the source or keywords. B24U keeps both in one loop and reads every conversation in terms of your business.

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Visitor path

From intent
to purchase decision

Every visitor step is visible in one system next to the conversation and lead.

01IntentWhere the visitor came from and what they searched: ads, search, an AI assistant’s answer.B24U analytics

02BehaviorWhich pages they viewed, how long they stayed, where they left.B24U analytics

03The conversationThe consultant answers from your site and clears questions before a rep calls.LLMka model

04The leadContact, visit source and conversation summary go to CRM and messenger.CRM and channels

05DecisionDeal status flows back into the report: you see which visits led to a purchase.CRM sync

Analytics tiers

From basic
to PRO monitoring

The higher the plan, the deeper the analysis: from traffic and leads to intent, losses and industry comparison.

Basic analyticsall plans

Traffic and lead essentials

SessionsUniqueChat opensLeads

Full analyticsPro AI and up

Traffic sources, quality and behavior

Traffic quality 0–100Avg. sessionSearchAdsOrganicDirectReferralsSocialAI trafficMobile and desktopBouncesScroll depthQuick exitsFormsMessages

MonitoringMax AI and up

Every conversation analyzed

SatisfactionConversation outcomesUnanswered questionsJunk trafficKeywords and sources

PRO monitoringby plan

Intent, losses and industry comparison

Purchase readinessWhere customers drop offKeywords that brought leadsObjectionsOff-target inquiriesIndustry benchmark

Monitoring · all client sites · 30 days

Outcomes
of every conversation

Actual conversation outcomes across all B24U client sites. Outcome shares are of conversations where the AI determined an outcome.

665

conversations analyzed

641

leads

4.2 of 5

conversation satisfaction

96 %

contact captured

65 %

handed off to a rep

28 %

resolved fully or partly

7 %

unresolved

What monitoring covers

Every conversation
in terms of your business

Basic and PRO monitoring. Unanswered questions reveal gaps in the knowledge base.

Conversations, leads, conversionSatisfaction: conversation, product, companyOutcomes: resolved, partial, unresolved, contactUnanswered questionsTraffic quality: junk keywords, bounces, quick exitsSources, search and ad keywordsIntent and purchase readiness, spam, toxicityTop customer requestsWhere the path to a lead breaksShare of off-target inquiriesKeywords that brought leadsProduct demand and common objectionsComparison with businesses in your industry

Works alongside your analytics